llm:
  extract_keywords_prompt: "Translate [{{.Message}}] to English, then output only 3–5 comma-separated veterinary-related keywords IN ENGLISH derived strictly from [{{.Message}}]. example output [\"keyword1\",\"keyword2\"] No other text, no extra punctuation, no explanations, no quotes, no formatting."
  disambiguate_prompt: "Given these possible vet visit reasons: [{{.Entries}}], choose the single best match for this user message: {{.Message}}. Reply with id ex {\"visitReason\":\"bloodwork\"} No other text, no extra punctuation, no explanations, no quotes, no formatting."